Pokie Pop Casino - Frequently Asked Questions

If you have a question about the brand called Pokie Pop Casino, we would like to share the information from this page to receive everything you need to know to be a very successful player on the platform.

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Pokie Pop Casino Account

Pokie Pop casino account

How do I open an account?

If you want to open an account with Pokie Pop Casino, you will need to follow the few very simple steps listed below:

  1. Click on the “Sign Up” button.
  2. Fill in all fields with your personal details.
  3. Submit your application.
  4. Check your email inbox and confirm the verification email.

On the site of Pokie Pop Casino, you can use only the following currencies: EUR, CAD, and NZD.

There are two options you can choose in case you forget either your username or your password:

  • Click on the ‘Forgot password’ button that appears when you click the “Login” button.
  • Or sending an email to the customer support centre.

The only chance to recover your email address is to send an inquiry to support@pokie-pop.com and wait for an agent to assist you.

You cannot change your email address by yourself, but you can do it by contacting the help centre of Pokie Pop Casino.

One of the most important rules of Pokie Pop Casino is that every customer of the brand can have only one account on the platform.

Send an email to the help centre of Pokie Pop Casino with your personal details, including your email address and username and they will let you know if you have joined the site before.

It is possible for you to disable the notifications of Pokie Pop Casino. If you want to do it go to your account, my details and then uncheck the respectable box.

Pokie Pop Casino Deposits Withdrawals

Deposits withdrawals

How can I deposit funds at Pokie Pop Casino?

It should not be a difficult task for you to deposit funds on the site of Pokie Pop Casino. Visit the cashier’s page as soon as you join the site, select a payment method and then choose how much do you wish to deposit.

The minimum deposit amount at Pokie Pop Casino is A$10. While the withdrawal minimum amount is A$20 for the majority of payment methods and A$100 for the banking transfers.

Absolutely, no! This is against the Pokie Pop casino gambling policy.

You can be sure that Pokie Pop Casino is not going to charge any fees on the deposits.

If you have successfully deposited funds into your account but they have not appeared yet, you will need to take a screenshot of your E-Wallet or Online Banking Account, and send it to the customer support centre of the site.

As you know the withdrawals usually take longer on all casino sites. Pokie Pop Casino is not different and if you want to ask for your money, you will need to wait between 3 and 5 days.

Bonuses at Pokie Pop Casino

Bonuses at Pokie Pop casino

How to activate the free spins of Pokie Pop Casino?

You do not need to activate the free spins of Pokie Pop Casino, simply log into the site and start playing any of the games to see them.

All winnings from the free spins will go directly to your real money balance. As soon as you finish with the wagering, the funds will be available for cashing out.

To check the wagering progress of your bonuses follows the steps below:

  1. Click on the “MY ACCOUNT” button.
  2. Choose “BONUS DETAILS”
  3. Then you will see the tab you are looking for

All casino games of Pokie Pop Casino has different contribution percentages and they are as follow

  • Video Slot games count 100% of wagering
  • Classic Slots games count 75% of wagering
  • Table Poker, all Roulettes, and Baccarat count 8% of wagering
  • Video Poker and all Blackjacks count 2% of wagering

You can always check the terms and conditions if you are not sure about the wagering rules and contribution.

General Casino Questions

General casino questions

Can I play the Pokie Pop Casino games for free?

Absolutely! You can play the majority of online pokies for free, even if you have not deposited any funds on the site.

If you lose connection during casino gameplay, restart the game and continue from where you left. If you achieved a winning combination, your money will be credited automatically.

You can play the various Pokie Pop Casino games on all browsers but our best choice is Google Chrome.

Go to the page with the casino games and use the search bar to find what you are looking for.

Do not worry if a technical error shows up during a game. Make a screenshot of the problem and report it to the help centre.

Pokie Pop Casino Security

It is not good if your profile information is not up-to-date. If you have provided the wrong information it would be good to update it as soon as possible by sending an email to support@pokie-pop.com, so you can avoid any limitations.

Yes, you do! If you want to verify your account, you need to provide the following documents:

  • ID Card, Passport, Driver License
  • Proof of Address

You may be asked to provide a Bank Statement too, confirming that you have a bank account.

Verifying your account is a simple process and if you want to do it, you will need to scan all the documents we mentioned above and send them to the email of Pokie Pop Casino for checking: support@pokie-pop.com.

NOTE: All the information you provide will remain privately stored and no one will have the chance to access it.

Unfortunately, it is not possible to follow your verification status. As soon as your account is verified, you will be contacted by the support centre.

It depends on the volume of the verification requests. If it is not that busy, you can get verified for less than an hour. Though the whole process might go up to 48 hours from the time of supplying the documents.

Do not worry about your safety on the site of Pokie Pop Casino. All documents will be treated according to the latest regulations and no personal information will be leaked somewhere.

Thanks to the latest SSL encryption technologies and the many authorities that have regulated the site, you can be sure your money is safe.

No one will get a copy of your personal data because everything on the platform of Pokie Pop Casino is secured and well-guarded.

Responsible Gaming

There are two options to set your own deposit limits. The first option is to contact the support centre and ask for assistance. While the second option is to visit your account settings and do it from there.

Of course, you have the option to deactivate your account. You can choose either to fully deactivate your account permanently or to close it just for a certain period of time.

You can close your account permanently but it will not be deleted due to some statistical reasons.

When closing your account forever, you need to take in mind the following things:

  • You will need to send an email to support@pokie-pop.com
  • It will be good to provide the site of Pokie Pop Casino with a reason why you wish to close your account
  • If you wish to reopen your account you need to contact again the customer support centre and consent manually to the new terms and conditions.
  • You need to know that once you close your account permanently you cannot open a new one after some time. The old account must be reactivated.